Customer service

Contact us

Every message reaches a person, not a queue. Most replies go out the same day, and always within one business day.

Email

support@causeyaudio.com

Replies within 1 business day

Billing & refunds

Order problems, refunds, and payment disputes.

Refund policy

Send a message

Your name

Email address

What is this about?

Order number or licence key (optional)

Message The more detail you give, the faster I can actually fix it.

Your details are used only to answer you. See the privacy policy.

Before you write

A lot of questions are already answered, and you will get an instant fix instead of waiting on me:

Lost download or key Your account

Common questions Support FAQ

Refund rules Refund policy

Licence terms Terms

Response times

Email & contact form: Within 1 business day
Phone: Mon - Fri, 9am - 5pm CT
Refund requests: Processed within 5 business days
Payment disputes: Answered within 2 business days

Card charge you do not recognise? Charges from Causey Audio appear on your statement as CAUSEY AUDIO. Please contact us before filing a dispute with your bank - it is almost always faster to sort out directly.